FAQ

Delivery

• Who takes care of Shipping?

  Merchants can deliver their products to the customers. Customers can also pick up the item from the seller's shop. Also, Tienda 26 logistics partner will pick up the product from you and deliver it to the buyer. Just keep it packed and ready for dispatch.

• How Long Does Delivery Take?

  Delivery to customers within Lagos is within 24hrs while delivery outside Lagos takes 24-72hrs max

Payment

• What are the Payment Methods for Customers?

  Payment method includes;

  • Bank transfer ( Company's Account )
  • Card payment
  • Cash on delivery
  • Orders above 150k outside Lagos attracts payment before delivery depending on the seller's shipping policy

• What is the Payment Method for Merchants?

  Payment method includes;

  • Bank transfer 

Warranty

• What products are warranted?

  Every product we sell comes with Seller's or Manufacturer's Warranty, and every product you purchase will be tested to be in the perfect working condition before it is dispatched to you. 

  • Warranty starts counting from the day you purchase the product.
  • All brand new electronics purchased on Tienda 26 come with manufacturer’s warranty.
  • LG products are covered with a two-year warranty

• Under the following conditions, parts and labor will be deducted even during the product warranty period. The warranty on our products DOES NOT extend to the following;

  • The product serial number has been removed or tampered with
  • The product has been subject to negligence, damage, and misuse
  • The product purchased has been tampered with – been repaired, modified, or dismantled by any other person after it has been received
  • There is any damage caused by negligence, accidents, and natural disasters.