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What products are warranted?

1.       Every product we sell comes with Seller's or Manufacturer's Warranty, and every product you purchase will be tested to be in the perfect working condition before it is dispatched to you.

2.       Warranty starts counting from the day you purchase the product.

3.       All brand new electronics purchased on Tienda 26 come with manufacturer’s warranty.

4.       LG products are covered with a two-year warranty


Under the following conditions, parts and labor will be deducted even during the product warranty period. The warranty on our products DOES NOT extend to the following;

1.       The product serial number has been removed or tampered with

2.       The product has been subject to negligence, damage, and misuse

3.       The product purchased has been tampered with – been repaired, modified, or dismantled by any other person after it has been received.

4.       There is any damage caused by negligence, accidents, and natural disasters. 


can I exchange or return an item?

How to return your item

Contact the seller via the sellers contact page to let them know that you wish to return or exchange the item.

Package the item and send it back to the seller within 7 days and let us know that you wish to cancel your order and return the product. You will be responsible for the cost of waybill when returning your product.

As the payment agent, we will process the refund or exchange. This will take 7 to 14 days after the product has been returned.

 


In some cases, the warranty is not provided?

Under the following conditions, parts and labor will be deducted even during the product warranty period. The warranty on our products DOES NOT extend to the following;

1.       The product serial number has been removed or tampered with

2.       The product has been subject to negligence, damage, and misuse

3.       The product purchased has been tampered with – been repaired, modified, or dismantled by any other person after it has been received.

There is any damage caused by negligence, accidents, and natural disasters.